In the book, “Crucial conversations: tools for talking when stakes are high”, the authors has offered us guidelines on the followings: 1) we need to focus on what we really want; 2) learn how to notice safety is at risk; 3) learn how to make it safe to talk about almost anything; 4) learn how to stay in dialogue when we are angry, scared or hurt; 5) we need to speak persuasively; 6) how to listen when others blow up and clam up and 9) we get to turn crucial conversation into action and result.

To have effective crucial conversations, with our goal in our mind, we need to take heart, take guts and take actions.