In her book, “Fierce Conversations”, Susan Scott points out that “Our most valuable currency is not money. Nor is it intelligence, attractiveness…Our most valuable currency is relationship. Emotional capital…we behave emotionally first, rationally second. No matter how logical we claim to be, our emotions are the most powerful factor in how we respond and interact…
Although it published by the Center for Creative Leadership is written for leaders is for everyone. We all need to learn to be an effective listening. Although this book is very thin (less than 30 pages), it effectively describes the six components of active listening: paying attention, suspending judgement, reflecting, clarifying, summarizing and sharing. If…
One of the inspirations and learning is her teaching on “watering each other’s flowers”: “Refresh the relationship with a new look of appreciation. Try to find many qualities, talents, or actions, whether large or small, that others have done and acknowledge them. We call this part ‘watering the flower’ in the person you’re speaking too;…